Oct 22, 2019
Lynn Hunsaker shares specific tactics and ways to encourage involvement and cross departmental collaboration in CX specifically targeted to non-customer facing staff.
Oct 15, 2019
Listen in on my conversation with Sarah Toms - cofounder of Wharton Interactive- as we discuss the most common mistakes businesses make when they try to shift to a customer-centric strategy and how to avoid them.
Oct 8, 2019
Most companies are good at collecting and gathering data from their customers and internally through their processes. But most companies don't use it to make improvements and are missing out. This episode shares how to use data to improve customer engagement and retention.
Oct 1, 2019
This episode takes you through the steps needed to understand what must happen to keep your customers loyal and what must not happen to reduce employee churn.
Sep 24, 2019
Customer obsession and customer centricity always go back to the foundation of human connection. This episode shares how to connect with your customers in one of the ways they value most.