Jun 26, 2018
Having the right people in place to execute and implement the decisions you are making around your CX is key. This episode explains why and gives tips on how to increase your chances of CX success in your next hiring decision.
Jun 19, 2018
Your Customer Experience efforts are only as good as the folks who are implementing and executing them. Get the inside scoop on what they need to deliver your desired customer experience by doing this one thing...
Jun 15, 2018
There is one single thing that is truly the most important thing in business... The Customer Perspective. How the customer feels about the way you work with them and how they feel about it will determine if they continue to do business with you and your company. Listen for how important this is and some...
Jun 13, 2018
This episode dives into the ROI for your Customer Experience efforts. You'll discover how much you can gain - or lose - based on your focus of the Customer Experience.
Jun 12, 2018
The experience your customer have when working with your company should reflect the core values you've identified to sustain your company culture. If not, everything is left to chance. This episode explains how to identify and describe the core values throughout your organization.