Jul 31, 2018
Reliability is one of the key factors in building customer loyalty. Learn why it is so and how to find out where customers think you drop the ball.
Jul 24, 2018
Empathy is essential in all Customer Experience work. This episode shares why and how impactful it is, along with examples on how to show empathy when working with customers and clients.
Jul 17, 2018
The "Last Impression" your customer has of your company counts as much as, if not more than, the first impression. The last impression is carried in the customer's mind until they interact with you again and greatly impacts their willingness do do business with you. This episode shares a simple strategy to help you set...
Jul 10, 2018
Leadership and C-Suite support is essential for any successful CX initiative. This episode gives suggestions and examples on how to understand and address the concerns of those that haven't yet jumped on board.
Jul 3, 2018
Journey Maps - Done right... they are invaluable to your company working to drive customer loyalty. Done wrong... they are a waste of time, energy, and resources. This episode explains how to avoid overwhelm and create one that will guide your business decisions keeping your customer perspective in mind at all times.