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The Customer Experience Podcast for Business Leaders

Aug 28, 2018

Building internal relationships makes coming together across teams to improve the CX so much easier. When you build the trust and rapport with each department, you'll be able to address issues, touchpoint, and projects with an understanding of what each department is concerned with. When they feel you understand...


Aug 21, 2018

What you sell is NOT what your customers are buying. What they are really buying is the relationship you promise them. They are investing in what you promise to deliver. The key is the relationship factor. They want to know they are buying from the right vendor that will get to know them, make sure they are buying the...


Aug 14, 2018

NPS is a popular metric that many companies use. But is it really actually useful? Kristina explains the pros and cons and gives her take on how to best use it.


Aug 7, 2018

Addressing the pain points customers experience seems basic... but it needs to be done strategically and with the ideal outcome in mind cohesively. This episode explains how...