Sep 25, 2018
Engaging and connecting with your customers directly is the best way to gain insight on how they feel about the way you work with them and run your business. This episode shares how to set your focus and purposely run an effective Focus Group. You'll come away with a proven method to get into the minds of your customer...
Sep 18, 2018
Customer Service is an important part of the Customer Experience you deliver. This episode shares what Customer Service Week is all about and gives several suggestions for each day of the week for you to celebrate and encourage your teams.
Sep 11, 2018
Defining Customer Experience can get pretty confusing because everyone defines it a bit differently. This podcast shares how the customer is really the one defining it and should play a large role in shaping the desired experience because they are telling you what you need to do to keep them coming back to you and earn...
Sep 4, 2018
Your frontline staff work directly with your customers. You place a lot of value on the work they do, yet do you train, support, and coach them accordingly? This episodes shares how valuable your frontline staff truly is to your company and how you can ensure their success to improve the Customer Experience overall.