Oct 30, 2018
Sales, Marketing, IT, HR are all present at the C-Suite level board room table. CX needs a seat as well. CX is the glue that holds all divisions and departments together to work in the best interest of the customer and to grow the company. This episode explains how it works.
Oct 23, 2018
Even with the best of intentions, letting too much time pass between milestones or not gathering the results or feedback from surveys or focus group drops all CX work into the background. This episode shares how to ensure progress is made to see improvements and reach your CX goals.
Oct 16, 2018
Customer Success and Customer Experience are often used interchangeably when they are, in fact, two very different things. This episode explains the difference and where you should be putting your focus.
Oct 9, 2018
There is no one big thing that makes a big difference... it's all of the little things that combine to promote the people and customer focus of CX. This episode explains this further to guide your mindset to CX success.
Oct 2, 2018
A huge part of CX work is being sure your customers feel that you CARE about them while working with your company, product and service. This episode presents the mindset needed to get the foundation strengthened before you spend money and energy on things that won't make a difference to your customers.