Jan 29, 2019
Making sure you have the right people on your Customer Experience team improves the success you'll see. This episode explains the components to consider when selecting the members to lead the CX Transformation of your company
Jan 22, 2019
Onboarding a new customer is one of the most impactful points in the customer's mind. It sets the tone and starts to manage expectations of the entire business relationship. This episode shares tips on how to onboard successfully and with confidence.
Jan 15, 2019
Not entirely understanding CX and the impact it can make along with resisting change are two of the biggest reasons companies don't see CX improvements. This episode tackles these two obstacles and walks you through to see progress.
Jan 8, 2019
The same action repeated every day produces transformative effects over time. This episode explains how the CX habits you establish now will propel the success you have.