Mar 26, 2019
Aside from the typical ROI - there are many other things you GET by focusing on the Customer Experience. This episode lays it all out and gives you the framework of how CX goes far beyond increased revenue and customer retention.
Mar 19, 2019
Specific ways to measure the success of your CX efforts. We review the most common and how to determine the ones most important to your customers.
Mar 12, 2019
The reason why many companies aren't seeing results from their CX efforts is lack of a defined strategy. This episode outlines specific steps to get on track and see success.
Mar 5, 2019
Customer Experience is all about changing the way you work with your customers. This episode shares 5 changes you must embrace and the benefits you'll see from each.