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The Customer Experience Podcast for Business Leaders

Apr 30, 2019

Considering designating or hiring a Chief Customer Officer or Director of Customer Experience? This episode guides you through some important questions as a leadership team to determine how that role will benefit your organization.

Apr 23, 2019

Anne Bakstad from Clearworks shares the practices and strategies best suited to promote employee engagement when getting feedback and insights to improve the employee experience.

Apr 16, 2019

Responding well to customer feedback builds engagement and trust. This episode explains how to respond to both positive and negative comments and bring the knowledge to your internal teams as well.

Apr 9, 2019

The mindset that got you where you are today won't be the same mindset to get you where you want to be. CX is governed by this. There needs to be a shift in leadership mentality, thinking, and actions. This episode spells it all out to push you toward CX success.

Apr 2, 2019

Customer Experience futurist Blake Morgan shares her thoughts on customer focused mindset, adaptability, technology, employee experience and much more.