May 29, 2019
Customer value goes far beyond the money they bring into your company. They also bring data, stories, buying patterns, and indicators. This episode explains how each of those are crucial to CX.
May 21, 2019
This throwback interview from 2009 is just as relevant today as it was then. Loren Becker from Zappos shares the importance of company culture and it's impact on business decisions and operations.
May 14, 2019
CX expert Annette Franz shares why journey mapping is important, the things that companies forget to focus on, and the secrets to success with your CX efforts.
May 7, 2019
While many companies are putting all of their efforts into acquiring new customers, they likely could gain more $$ if they focused on their existing customers after the sale. This episode explains how.