Aug 27, 2019
Do you know how many customers you lost this year? Do you know why they left? How much money has it cost your company? These questions and strategies to win back lost customers and prevent customer churn BEFORE it happens are shared.
Aug 21, 2019
Self help services are on the rise and more customers are using them than ever before. But when they need to call in for support or help, they are often frustrated and unleash their wrath on your CSRs. This episode shares how to support your CSR team to better help your customers, your company, and themselves.
Aug 6, 2019
Sharing CX progress is one thing... Sharing CX through the words and images of your customers is even better. This episode details how leadership and staff become more engaged through the words and voices of your customers.