Sep 24, 2019
Customer obsession and customer centricity always go back to the foundation of human connection. This episode shares how to connect with your customers in one of the ways they value most.
Sep 10, 2019
Despite the best of intentions, the customer is typically the one thing NOT considered at the center of most business and operational decisions. This episode explains how this happens and gives strategies designed to deliver exactly what your customers are craving and willing to pay you more for.
Sep 3, 2019
Listen in this week as I have a conversation with Customer Service expert Jeff Toister. He shares his 3 fundamentals in establishing a culture geared toward a customer focus.